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Support

Corporate

General Support

- Downloads Area
- How to Download Installers
- Installation
- Downloading / Installation FAQ
- Data File Corruption
- Antivirus Programs
- Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format

Sales Support

- Order Form
- Refunds Policy
> My Account
- Forgot Password
- Price
- Free Trial
- History Only Purchases
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement

Premium Data/Stock Market Support

- Premium Data FAQ
- ASX FAQ

DataTools/Futures Support

- DataTools FAQ
- DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts

Forex Support

- Premium Forex FAQ
- Premium Forex Service Information

Charting Programs & Our Data

- Overview
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ

Market Resources

- Links to Other Sites

Notices

- Release of the 'Norgate Data Updater' platform
- Discontinuation of ASX Derivatives add-on (Dec 8, 2023)
- How to switch from Premium Forex to Norgate Data Forex
- Premium Data program upgrade (Apr 5, 2021)
- DataTools program upgrade (Sep 28, 2020)

My Account

If you have forgotten your User Name/Password, please go to the Forgot Password section.