Premium Data Products Support Corporate
General Support
- Downloads
- How to Download
- Installation
- Downloading / Installation FAQ
- Data File Corruption
- Antivirus Programs
- Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format
- Virtual Environments
Sales Support
- Order Form
- Refunds Policy
- My Account
- Forgot Password
- Price
- Free Trial
- History Only Purchases
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement
Premium Data/Stock Market Support
- Premium Data FAQ
- ASX FAQ
DataTools/Futures Support
- DataTools FAQ
> DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts
Forex Support
- Premium Forex FAQ
- Premium Forex Service Information
Charting Programs & Our Data
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ
Market Resources
- Alternative Market Glossary
- Links to Other Sites
Notices
- Release of the 'Norgate Data Updater' platform

DataTools Service Information

What's New?

Service Information


Remembrance Day (Observed) Holiday: November 12, 2018


Russell 2000 Mini de-listed: June 18, 2018

Available Database Upgrades 

Fixing Connection Problems 

DataTools & Windows Operating Systems 

De-Listed Contracts 

Problems with Continuous Contracts 




Remembrance Day (Observed) Holiday: November 12, 2018

Montreal Exchange - closed
ICE Futures Canada - closed




Russell 2000 Mini de-listed: June 18, 2018

With the expiry of the ICE Futures U.S. June 2018 Russell 2000 Mini contract, this market is now de-listed.
For a replacement see the CME E-Mini Russell 2000 (code=RTY).

To remove this market from your Futures database, please follow the instructions shown here > De-Listed Contracts



Available Database Upgrades

No upgrades are currently available



Fixing Connection Problems

Occasionally DataTools may have trouble connecting to one of our data servers.

If you experience any issues where DataTools cannot connect or it is not updating past a certain date, you can try changing the server that DataTools connects to.

You can do this on the Update Window in DataTools, by changing the "Server Selection" to try each of the 4 servers in turn.



DataTools & Windows Operating Systems

Microsoft has ended support for the following operating systems and service packs:
Operating System Date
Windows 98 July 11 2006
Windows ME July 11 2006
Windows 2000 July 13 2010
Windows XP SP2 July 13 2010
Windows Vista SP1 July 12 2011
Windows XP SP3 April 08 2014
Windows Vista SP2 April 11 2017

As such, we are advising potential clients that they need to have Windows 7 SP1 (or above) in order to run our updating products. Whilst DataTools should continue to function under W98/ME/2k/XP and Vista, we can no longer guarantee that it will work seamlessly. In particular, problems may arise when we issue an automatic upgrade to a program component. If you are using an earlier version of windows and you find that an upgrade causes the program to fail, you can usually work around the problem simply by doing a program re-install. Program installers are always available for this purpose from the Downloads area of our website.



Contracts De-listed

To remove a market from the database, use Windows to delete the relevant market sub-folder from the ...\Futures\Contracts\ folder (or cut-and-paste it to an archive) If you're not sure where your "Futures" folder is located, you can read the location from the DataTools Configuration page, where the entry for "Data Folder" shows the path to its top level. (Program Utilities / Configuration / General). The default installation path is c:\Trading Data\Futures\.

The following markets have been de-listed since the DataTools service commenced:

Exchange Market Name
ASX All Ords SPI
ASX Australian Dollar (SFE)
ASX Barley (SFE)
ASX Broad Wool
ASX Canola (ASX)*
ASX Canola (SFE)
ASX Cattle (SFE)
ASX Fine Wool
ASX Greasy Wool
ASX Sorghum (ASX)*
ASX Sorghum (SFE)
ASX W.A. Wheat (ASX)*
ASX Wheat (SFE)
CME Group E-mini Russell 2000
(code=ER delisted in 2008)
CME Group Deutschemark
CME Group Dow Jones
CME Group Nasdaq 100
CME Group Pork Bellies (Frozen)
CME Group Treasury Bills
CME Group Unleaded Gas
Eurex Nemax 50
ICE Futures Canada Western Barley
ICE Futures US Cocoa
ICE Futures US Coffee
ICE Futures US Continuous Commodity Index
ICE Futures US Cotton
ICE Futures US Orange Juice
ICE Futures US Russell 2000 Mini
ICE Futures US Sugar #11
ICE Futures US US Dollar Index
MGEX Wheat (MGEX)
NYSE Liffe Euro-Lira
NYSE Liffe Euro-Mark
NYSE Liffe Italian Govt. Bond
NYSE Liffe Coffee (LIFFE)
SGX Euroyen TIBOR*
*Contract was still listed for trading at the time of removal.


Problems with Continuous Contracts

General Advice

If any problem is noticed with a continuous contract, the first thing to try is to re-build the contract from scratch. Continuous contracts are made from the data in your underlying futures database. As long as this data is sound, you can always quickly re-create a continuous contract. The Continuous Contracts module can be accessed from the chain-link icon, or from under the Tools item on the DataTools menu line. See below for a complete description of the process.

Re-creating Continuous Contracts

  1. Open DataTools and select "Tools" from the menu line and then "Continuous Contracts".

  2. Highlight the market in question and click "Edit Roll Settings".

  3. Make sure that the "End Year" setting shows some year beyond the current year (towards the bottom of the Annual Template window)

  4. Click "Save & Exit"

  5. With the market in question still highlighted, click "Create Contracts".