Premium Data Products Support Corporate
General Support
- Downloads Area
- How to Download Installers
- Installation
- Downloading / Installation FAQ
- Data File Corruption
- Antivirus Programs
> Submit Problem Report
- Premium Data Converter
- Smart Charts Copier
- The MetaStock Data Format
Sales Support
- Order Form
- Refunds Policy
- My Account
- Forgot Password
- Price
- Free Trial
- History Only Purchases
- Installing on a Second Machine
- How to Upgrade an ASX Subscription
- Privacy Policy
- Licence Agreement
Premium Data/Stock Market Support
- Premium Data FAQ
- ASX FAQ
DataTools/Futures Support
- DataTools FAQ
- DataTools Service Information
- Understanding Futures Data
- Futures Coverage Notes
- Futures Database Notes
- Futures Contract Detail (Spreadsheet)
- Futures - Continuous Contracts
Forex Support
- Premium Forex FAQ
- Premium Forex Service Information
Charting Programs & Our Data
- Overview
- Switching To Us From Another Vendor
- Advanced GET FAQ
- AmiBroker FAQ
- Dynamic Trader FAQ
- FCharts FAQ
- Fibotrader FAQ
- Gannalyst FAQ
- Guppytraders Essentials FAQ
- HotTrader FAQ
- Market Analyst FAQ
- MetaStock™ FAQ
- MTPredictor FAQ
- Omnitrader FAQ
- Stock Neuromaster FAQ
- Trading Blox FAQ
- TradeGuider FAQ
- TradeStation FAQ
Market Resources
- Links to Other Sites
Notices
- Release of the 'Norgate Data Updater' platform
- Discontinuation of ASX Derivatives add-on (Dec 8, 2023)
- How to switch from Premium Forex to Norgate Data Forex
- Premium Data program upgrade (Apr 5, 2021)
- DataTools program upgrade (Sep 28, 2020)

Submit Problem Report

To submit a problem report send an e-mail to

When contacting us to describe a problem, please take the time to supply as much information as you can (including screenshots). The background to a problem most often holds the key to its solution.